Terms of Service

Rules for using our services

1. Services

MJ Auto Detailing provides mobile valeting and detailing services at your specified location.

You agree to:

  • Provide accurate vehicle details (make, model, condition).
  • Ensure safe access to your vehicle (parking, keys, etc.).
  • Disclose any pre-existing damage before service begins.

2. Booking & Payments

Booking Process:

  • Bookings are confirmed via phone, email, or our website.
  • Same-day appointments subject to availability.

Payments:

  • Payment is due on-site (cash or card) unless prepaid.
  • We do not store payment details.

Additional Charges:

  • Extra charges may apply for jobs involving extreme staining, chewing gum, excessive pet hair, or similar issues. These conditions can significantly increase job time. Additional charges start from £15.

3. Cancellations & Refunds

Cancellations:

  • Cancel/reschedule with at least 48 hours notice to avoid fees.
  • Late cancellations may incur a 50% service charge.

Refunds:

  • No refunds after service completion.
  • Issues must be reported within 24 hours for resolution.

4. Liability

  • We are not liable for pre-existing vehicle damage.
  • Customers must remove personal items before service.
  • We use paint-safe products but cannot guarantee against manufacturer defects.

5. Changes to Terms

We reserve the right to update these terms. Continued use constitutes acceptance.

Last Updated: August 18th, 2025